| Below is a list of frequently asked questions we receive from customers. Should you have a query that's not covered within this section, please do not hesitate to call us FREE on 1800 438 238 and our friendly, helpful staff will answer your queries.
Can I have pets with an alarm?
Can I set certain areas of my property?
Can I have a wireless option?
Can I expand my alarm system later?
When are the emergency services notified?
Can I have a guard sent to my property?
Do I get any discount on my insurance?
If I have an unmonitored alarm can I get it monitored at a later date?
Can I have a monitored smoke alarm?
If the power goes off, will my alarm continue to work?
If I have broadband, can I have a Monitored alarm?
What are the advantages of a monitored alarm system?
If I order an alarm, how long will it take come an install it?
How long will it take to install an alarm?
I am building in stages, can my house be pre-wired first?
Can I have pets with an alarm?
Yes! With modern pet sensitive motion sensors, you can secure your home in the knowledge that your pets can roam throughout your property.
Can I set certain areas of my property?
With the programmable control panel we use, you are able to specify certain areas to be alarmed. For instance, if you have a two storey property and would like the downstairs secured overnight whilst you sleep upstairs, this can all be programmed for ease of use with the keypad.
Can I have a wireless option?
All our alarms have the ability to be hard wired or wireless or even a combination of both.
Can I expand my alarm system later?
Yes. In most cases your alarm system has the ability to be expanded at a later date. If you are thinking about expanding your alarm at a later date, please discuss this with your appointed consultant.
When are the emergency services notified?
When two devices have been triggered, 'dual response' will have been signalled through to the receiving centre. Once the alarm receiving centre (ARC) are aware of this situation, the site is telephoned to make sure it's not a false alarm, the key holder(s) are notified in the order stated and the Police are notified of the alarm status of your property*
* AffinityOne gives no guarantee that the police will attend. Other circumstances and situations may affect their ability to respond to alarm signals.
Can I have a guard sent to my property?
Yes. AffinityOne can arrange for security guards to respond to your alarm activation. Call for full details
Do I get any discount on my insurance?
Many insurance companies offer a discount on their home insurance policies when a monitored alarm system is fitted to WA standards by a member of ASIAL (Australian Security Industry Association Limited). Please check with your insurance provider to see if you could save money.
If I have an unmonitored alarm can I get it monitored at a later date?
This may be possible. We would need to ascertain the type and model of the equipment you have currently in your home. Should the equipment be up to current Australian Standards, it may be possible to have this system monitored. Please contact us for further information.
Can I have a monitored smoke alarm?
We are able to monitor smoke detectors. We are then able to notify the nominated key holder or emergency services should the need arise (a telephone call will be made to the property in the first instance to check for false alerts).
If the power goes off, will my alarm continue to work?
Should you experience an unexpected power failure, your alarm will continue to function perfectly due to the back up battery that is supplied within the control panel.
If I have broadband, can I have a Monitored alarm?
You can have broadband and a monitored alarm system; however a filter is required to allow the alarm to dial out using the telephone line.
What are the advantages of a monitored alarm system?
The advantages of a monitored system include the peace of mind of knowing that even when you aren't there, your home is being monitored 24 hours per day, every day and, in the event of an alarm situation, you, your nominated key holders and the relevant emergency providers can be alerted to a potential burglary, fire or medical emergency
If I order an alarm, how long will it take come an install it?
Generally installation lead time is 5 working days from date of order.
How long will it take to install an alarm?
Installation time will vary depending on several factors; however a typical 4 X 2 Single storey with 4 motion sensors and a door contact will take around 6 hours. Generally our installation team will arrive on site between 8.00am - 9.00am.
I am building in stages; can my house be pre-wired first?
Yes. Pre- Wiring can be part of the installation process, however for many single story properties this is no always required.
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